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An Audit Report on Performance Measures at the Office of Public Insurance Counsel

November 2019

Summary Analysis

The Office of Public Insurance Counsel (OPIC) reported reliable results into the Automated Budget and Evaluation System of Texas (ABEST) for seven of its eight key performance measures tested for fiscal year 2018 and four of the five key performance measures tested for the first three quarters of fiscal year 2019.

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For fiscal year 2018, OPIC reported reliable results into the ABEST for seven of the eight key performance measures. Those measures were certified with qualification because OPIC did not have documented policies and procedures for all review steps in its performance measure process.

Three measures were certified with qualification for fiscal year 2018. In addition, three measures were certified with qualification for fiscal year 2018 and the first three quarters of fiscal year 2019. The remaining measure was certified with qualification for fiscal year 2018 and the first two quarters of fiscal year 2019 and was inaccurate for the third quarter of fiscal year 2019.

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For fiscal year 2018, OPIC reported unreliable results for the Number of Rulemaking Proceedings in Which OPIC Participated key performance measure. OPIC reported that it participated in 16 rulemaking proceedings when it should have reported that it participated in 15 rulemaking proceedings (a 6 percent difference). As a result, this measure was inaccurate.

For the same performance measure, OPIC reported reliable results for the first three quarters of fiscal year 2019 and the measure was considered certified with qualification.

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Graphics, Media, Supporting documents

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