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Coaching and Mentoring

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Date(s): May 12, 2021 - May 13, 2021
Time: 8:00AM - 12:00PM
Registration Fee: $239.00
Cancellation Date: May 05, 2021
Location: Online

Course Description

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better.


The Coaching and Mentoring Workshop focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees. This is accomplished through strategic goal setting and understanding each employee.

Potential CPE Credits: 8.0

Instruction Type: Live
Experience Level: BEGINNING
Category: 13 Business Management and Organization

Course Objectives

Behavioral Objectives

         Define coaching, mentoring and the GROW model

         Identify and set appropriate goals using the SMART technique of goal setting

         Identify the steps necessary in defining the current state or reality of your employee’s situation

         Identify the steps in developing a finalized growth plan and getting your employee motivated to accomplish those plans

         Identify when the coaching is at an end and transitioning your employee to other growth opportunities

         Identify the difference between mentoring and coaching


              I.        Introduction

a.     Stats on Mentoring

b.     Are You a Leader?

             II.        Keys to Becoming a Great Business Leader

a.     Personal Inventory

           III.        What is Coaching/Mentoring?

a.     Defined

b.     Mentoring Foundational Pieces

                                                  i.    Respect

                                                 ii.    Trust

                                                iii.    Communication

                                                iv.    Listening Skills

           IV.        Nonverbal Communication

            V.        Goal Setting

           VI.        Providing Feedback

          VII.        Overcoming Roadblocks

        VIII.        Basic Influencing Skills


No prerequisites required.


Tali Ploetz

Tali Ploetz is an industry recognized expert in Governance, Risk, Internal Audit, Fraud and Compliance.  Her personal mission is to provide practical training and advice designed to strengthen team member skillsets and improve corporate internal control environments to ultimately prevent issues / internal control breakdowns.


GoldSRD clients will benefit from her executive perspective, which provides a strong foundation geared specifically toward moving risk, compliance and internal audit team members to the next level.


         Experienced financial services executive leader

         Director for multiple for and non-profit Boards of Directors

         Experienced negotiator with federal examiners

         Recognized IIA All-Star Conference speaker

         Keynote speaker / master of ceremonies (emcee)


Ms. Ploetz has more than 27 years of financial services industry experience.  Most notably as:

         Chief Compliance Officer for Think Finance

         SVP Enterprise Risk Management at Santander Consumer USA

         VP of Operations Audit, General Motors Financial Company

         VP of Internal Audit for Bank One, NA


Ms. Ploetz maintains multiple certifications: Certified Public Accountant, Certified Internal Auditor, Certified Fraud Examiner, and Certified Regulatory Compliance Manager and Certified Treasury Professional. She’s a graduate from University of Texas at Arlington with dual degrees in Accounting and Marketing.

Additional Information

TAC Rule 523.142(g) requires the CPE Sponsor to monitor individual attendance and assign the correct number of CPE credits. Participants will be asked to document their time of arrival and departure in compliance with this Rule. Additionally, attendance will be monitored throughout the day and CPE certificates will reflect actual attendance of each participant.

If you are making travel plans to come to Austin, we recommend making "refundable" air and hotel reservations or waiting until 14 days before the class to actually book your reservations. Courses are occasionally canceled or rescheduled due to low enrollment. We determine whether a course has enough participants 16 days prior to the course date. If we cancel or reschedule, we will email the participant and his or her billing contact no later than 14 days before the original class date.

The course coordinator will contact you with parking information. Handicapped parking is free at the meters around the downtown area.

Vending machines with Coca-Cola products and various snack items are available. There is also a refrigerator and microwave in our coffee bar area. Feel free to bring in your own drinks and food if you prefer.

You might want to bring a light sweater or jacket, as room temperatures vary.

To see answers to our Frequently Asked Questions, visit

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