Course Information
Active Listening for Auditors
Course Description
People often confuse the physical act of hearing with the emotional art of listening. The modern educational system emphasizes speaking and writing, but does not teach the important skill of active listening.
When you genuinely listen you show respect, create trust, and develop rapport. Active listening also helps you
1) identify and solve problems,
2) increase your knowledge and
3) avoid misunderstandings
Course Objectives
Upon completion of this course, participants will be able to:
Explain why listening skills are important
Identify key reasons why we can fail to listen effectively
Explain why we listen
Define active listening
Identify 3 types of information
Identify and explain listening strategies
Adopt simple techniques to ensure that they listen effectively
Detailed Course Outline
What is Active Listening?
Discuss the differences of Listening vs. Hearing
Why Should You Care?
The benefits of active listening and why it matters
The 4 reasons we listen
What's Stopping You?
6 barriers to good listening
Increase Your Listener Awareness
The 4 listening styles
The stages of listening
How to manage your noise
Listening Strategies
6 ways to improve your listening
How to exercise empathy
Practice paying attention
Summary
Prerequisites
No Prerequisites Required.
Instructors
Robert Berry is an international speaker/presenter/trainer focusing on risk management, internal auditing and soft skills. He is a frequent and highly rated speaker / trainer at many industry conferences.
Robert is also a writer / author. He has penned more than 100 articles on risk, audit and compliance on his company’s blog and for multiple industry publications.
His company, That Audit Guy LLC, focuses on training individuals in person, live virtually and through on demand courses. Robert has several private clients and also delivers training directly to consumers.
He has written two books directly related to internal auditing. Ask, Get, Perform: The Auditors Essential Guide to Asking Better Questions, Getting Better Answers, and Performing Better Audits broke the top 50 on Amazon in the US and hit #1 in France. His other book, Creating Wonderful Workpapers: The Auditor's Essential Guide to Delivering Good Documentation, is highly recommended on Amazon.
Robert is a Certified Public Accountant, Certified Internal Auditor, Certified Information Systems Auditor, Six Sigma Greenbelt and a Certified Virtual Presenter.
Additional Information
TAC Rule 523.142(g) requires the CPE Sponsor to monitor individual attendance and assign the correct number of CPE credits. Participants will be asked to document their time of arrival and departure in compliance with this Rule. Additionally, attendance will be monitored throughout the day and CPE certificates will reflect actual attendance of each participant.
To see answers to our Frequently Asked Questions, visit http://www.sao.texas.gov/training/faq.html.