Course Information
Building a Results Focused Culture
Parking for SAO, Professional Development courses is in Garage B (1511 San Jacinto Blvd.). The Garage signage may read 1511 San Jacinto or Garage B. The elevator in Garage B is not reliable. If you are unable to walk the stairs, please contact the professionaldevelopment@sao.texas.gov for alternate parking arrangements. Handicapped parking is free at the meters around the downtown area.
A course coordinator will Email you a parking permit prior to the course start date. A permit must be displayed or you will be ticketed.
Course Description
Busyness has become some people’s measuring stick for how they believe they should be valued. Simply looking frantic and working long hours, however, doesn’t necessarily mean that we are meeting customer expectations and producing the pre-agreed upon deliverable. This presentation will help leaders/managers understand how to build a culture within their team that values and focuses on the results they produce rather than the effort they exert. They will see how performance appraisals and coaching should go hand-in-hand to create a blueprint for each team member’s success, and how they can manage them more effectively to not only help them perform more efficiently, but to contribute to professional development and personal growth in their job.
Course Objectives
Upon completion of this course, participants will be able to:
Construct a plan to effectively communicate and teach processes, procedures, expectations, and attitudinal considerations to your team members.
Discover the value of consistent one-on-one meetings, and how to ensure they are productive.
Leave equipped to make coaching a part of the culture within your organization rather than just an occasional event.
Effectively assess employee performance and prepare a fair and constructive performance appraisal.
How to include the person you are assessing in the process so that they will have greater buy in to the appraisal and the result action plan/improvement plan.
How to build your coaching around the performance appraisal so that the employee sees the long-term strategy.
Learn to assess your organization’s current culture, determine the appropriate management response, and how to successfully lead for greater outcomes and results.
Reshape your performance appraisal process to create a “going forward” approach rather than a “looking back” review, and utilize it as a basis for individualized professional growth plans for each team member.
Incorporate a double-barreled strategy for professional development that combines coaching and accountability in a structured way to ensure achievement of key objectives for the individuals and the organization.
Detailed Course Outline
The reality of people’s perspective about performance appraisals
How to engage the employee in the appraisal process to make sure it has maximum impact
Fairly evaluating performance and preparing a great appraisal
How to create the right atmosphere and conduct the conversation when delivering a performance appraisal for maximum impact.
What NOT to say and do during a performance appraisal.
Working with the individual to create an action plan to close gaps and more effectively meet performance expectation.
3 underlying truths about coaching (or choosing NOT to coach someone)
How to connect with your team members by “speaking their language”
9 steps to make coaching a part of your culture
6 possible responses a leader can take after evaluating performance
How to effectively conduct a constructive/productive one-on-one conversation
4 areas to be cautious about when coaching
Prerequisites
No prerequisites required.
Instructors
Randy Anderson is co-founder of E3 Professional Trainers…a Lubbock-based training firm that provides workplace and life training for individuals, teams, and companies. The training he provides is designed to help individuals improve their personal productivity and live more fulfilling lives, while at the same time, helping the companies and organizations they work for improve profitability.
Before starting E3 in 2005, Randy spent 20 years in sales and sales management. Most of that time was spent in media sales, which gave him the opportunity to work with virtually every type of business and in every industry. It is from that experience that he draws the ideas and strategies to help his clients improve their performance in the workplace and to achieve their maximum potential in life.
Randy was awarded the designation of Certified Speaking Professional in 2012. This is the highest earned-designation given by the National Speakers Association, recognizing proven expertise in speaking eloquence, business enterprise, and professional ethics.
Randy received his Bachelors of Science in Agricultural Communications from Texas Tech University in 1990. Since that time, he has participated in and completed numerous training courses including; Your Leadership Legacy (Ken Blanchard Co.),Changing the Picture (Ziglar Corp.), Ethics 101 (Cox Enterprises, Inc.), LifeNet Time Management Training (Life Net Inc.), Basic Selling Skills (AVI International), Top Selling (Ziglar Corp.), Professional Selling Skills (Learning International), System 21 Selling (Executive Decision Systems), and Fast Track Media Sales (Cox Media, Inc.). His most valuable experience has come through more than 25 years of on-the-job, real world experience: 12 of which were spent managing others, and seven and one half years running his own company.
Additional Information
TAC Rule 523.142(g) requires the CPE Sponsor to monitor individual attendance and assign the correct number of CPE credits. Participants will be asked to document their time of arrival and departure in compliance with this Rule. Additionally, attendance will be monitored throughout the day and CPE certificates will reflect actual attendance of each participant.
If you are making travel plans to come to Austin, we recommend making "refundable" air and hotel reservations or waiting until 14 days before the class to actually book your reservations. Courses are occasionally canceled or rescheduled due to low enrollment. We determine whether a course has enough participants 16 days prior to the course date. If we cancel or reschedule, we will email the participant and his or her billing contact no later than 14 days before the original class date.
Vending machines with Coca-Cola products and various snack items are available. There is also a refrigerator and microwave in our coffee bar area. Feel free to bring in your own drinks and food if you prefer.
You might want to bring a light sweater or jacket, as room temperatures vary.
To see answers to our Frequently Asked Questions, visit http://www.sao.texas.gov/training/faq.html.