Course Information
Communicate with Tact and Credibility
Course Description
Interactions within the workplace have become more challenging than ever. Amidst a constant backdrop of change, people are working with an ever-larger team of co-workers located across the country. The fine art of communicating with tact and credibility to build productive work relationships is more valuable than ever.
Course Objectives
Upon completion of this course, participants will be able to:
Understand the elements of communication.
Identify common misconceptions about communication.
Know the differences between formal and informal communication.
Understand the 4 different communication types and their uses.
Detailed Course Outline
What is tact and why is it important?
How to develop tact.
Communication basics
Poor vs. Good Communication
Types of Communication
Verbal and Non-Verbal Communication
Written and Visual Communication
Listening Skills
Giving Feedback
Gossip and Disagreements
Non-Listening Behaviors
Summary
Prerequisites
Prerequisite not required.
Instructors
Passionate Learning Architect with strong experience designing engaging and effective professional learning opportunities for adults. Expertise in facilitation, train-the-trainer, instructional design, blended learning, and adult learning principles. Proven ability to leverage collaborative tools and technologies to transform training programs to ensure “learning stickiness”.