Course Information

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude, and you know they can do better.

Coaching and Mentoring Workshop focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you can foster a great working relationship with your employees. This is accomplished through strategic goal setting and understanding each employee.

Upon completion of this course, participants will be able to:

• Define coaching, mentoring and the GROW model

• Identify and set appropriate goals using the SMART technique of goal setting

• Identify the steps necessary in defining the current state or reality of your employee’s situation

• Identify the steps in developing a finalized growth plan and getting your employee motivated to accomplish thos plans

• Identify when the coaching is at an end and transitioning your employee to other growth opportunities

• Identify the difference between mentoring and coaching

Outline

1. Overview

2. Personal Inventory (Kouzes & Posner)

3. Mentoring Foundational Pieces

4. Communication

5. Body Language When Giving/Receiving Feedback

6. Goal Setting

7. Providing Feedback

8. Overcoming Roadblocks

9. Basic Influencing Skills

10. Performance Management

11. Kolb’s Learning Cycle

12. Motivation

Prerequisite not required.