Course Information

Delivering constructive criticism is one of the most challenging things for anyone. Through this workshop, participants will gain valuable knowledge and skills that will assist with this challenging task. When an employee commits an action that requires feedback or criticism, it needs to be handled in a very specific way.

Constructive Criticism, if done correctly, will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well-rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

Upon completion of this course, participants will be able to:

• Discuss communication strategies to influence and manage colleagues of varying personality types in the office

• Learn strategies to identify and navigate office politics

• Understand the components of critical thinking and learn to apply techniques that go beyond linear thinking strategies

• Discuss strategies to practice self-management, self-awareness, self-regulation, and self-motivation

• Learn to maximize your emotional intelligence to strengthen your interpersonal relationships

Outline

• Overview

• When Should Feedback Occur?

• Prepping and Preparing

• Time and a Place

• Setting Goals

• Diffusing Anger/Negative Emotions

• What Not to Do

Outline

• Overview

• Do’s and Don't’s of Relationship Management

• People Skills for the Win!

• People-Centric Skills: Crucial Communications

• Using Emotional Intelligence

• Interacting and Influencing Others

• Relationships: Be Likeable

• Moving Your Relationship Skills Forward

Prerequisite not required.