Course Information
Auditor Communication
Parking for SAO, Professional Development courses is in Garage B (1511 San Jacinto Blvd.). The Garage signage may read 1511 San Jacinto or Garage B. The elevator in Garage B is not reliable. If you are unable to walk the stairs, please contact the professionaldevelopment@sao.texas.gov for alternate parking arrangements. Handicapped parking is free at the meters around the downtown area.
A course coordinator will email you a parking permit prior to the course start date. A permit must be displayed or you will be ticketed.
Course Description
Though we begin communicating the moment we’re born, most adults would have to admit, our communication skills could still use some improvement. Often, the problems begin with the fact that we never mastered (or we got complacent and abandoned) many of the basic fundamentals of effective communication. These small habits and/or disciplines contribute greatly to other people’s perception of you both personally and professionally. This presentation delivers simple but important mechanics and tools to help you to become a better communicator, which will in turn, increase your influence with others.
Course Objectives
Objectives:
Better utilize and master the fundamentals of communication for greater effectiveness. This is the "mechanical" aspect of communication.
Understand the art of becoming more persuasive, more compelling, and more memorable by tapping into deeper strategies of conveying your ideas and messages. This is the personal/emotional aspect.
Discover how you can utilize non-verbal and non-linguistic communication to enhance your effectiveness and increase your success in interpersonal exchanges. This is the subconscious aspect of sending and receiving messages.
Outline:
What IS communication
3 things that must happen for communication to occur?
4 things that can keep it from happening and how you can prevent those
7 Strategies for improving face to face communication
4 Ways to improve phone communication
A quick introduction to better listening skills
A huge epiphany regarding written communication
2 obvious but often overlooked "rules" of written communication
A dozen ways to make sure your written communication is effective and does NOT paint you in a negative light
The single, most important paradigm shift you can make to be a more effective communicator
The things we need to consider about our audience
A three question litmus test for how we should package and deliver our ideas to others
A five step strategy for becoming a world-class listener
7 strategies for presenting our ideas to increase the likelihood of retention and achieving the desired response.
How to have SUCCES (purposefully misspelled) in making our ideas memorable (from the book MADE TO STICK by Dan and Chip Heath)
An old-world truth about communication from one of the wisest people of all time, which still applies today, and will cause us to approach communication in an entirely new way.
5 clues you're emanating about yourself, even when you don't know anyone is watching.
3 best practices for communicating the right message when you're in a group
3 messages you don't want to send...knowingly or unknowingly.
12 peripheral contributors to your communication and how they can hurt or help you in developing greater personal influence.
Self evaluation of our non-verbal/non-linguistic communication effectiveness
Creating a strategic plan for personal improvement specifically regarding communication skills.
Prerequisites
Prerequisite not required.
Instructors
Randy Anderson is co-founder of E3 Professional Trainers…a Lubbock-based training firm that provides workplace and life training for individuals, teams, and companies. The training he provides is designed to help individuals improve their personal productivity and live more fulfilling lives, while at the same time, helping the companies and organizations they work for improve profitability.
Before starting E3 in 2005, Randy spent 20 years in sales and sales management. Most of that time was spent in media sales, which gave him the opportunity to work with virtually every type of business and in every industry. It is from that experience that he draws the ideas and strategies to help his clients improve their performance in the workplace and to achieve their maximum potential in life.
Randy was awarded the designation of Certified Speaking Professional in 2012. This is the highest earned-designation given by the National Speakers Association, recognizing proven expertise in speaking eloquence, business enterprise, and professional ethics.
Randy received his Bachelors of Science in Agricultural Communications from Texas Tech University in 1990. Since that time, he has participated in and completed numerous training courses including; Your Leadership Legacy (Ken Blanchard Co.),Changing the Picture (Ziglar Corp.), Ethics 101 (Cox Enterprises, Inc.), LifeNet Time Management Training (Life Net Inc.), Basic Selling Skills (AVI International), Top Selling (Ziglar Corp.), Professional Selling Skills (Learning International), System 21 Selling (Executive Decision Systems), and Fast Track Media Sales (Cox Media, Inc.). His most valuable experience has come through more than 25 years of on-the-job, real world experience: 12 of which were spent managing others, and seven and one half years running his own company.
Additional Information
TAC Rule 523.142(g) requires the CPE Sponsor to monitor individual attendance and assign the correct number of CPE credits. Participants will be asked to document their time of arrival and departure in compliance with this Rule. Additionally, attendance will be monitored throughout the day and CPE certificates will reflect actual attendance of each participant.
If you are making travel plans to come to Austin, we recommend making "refundable" air and hotel reservations or waiting until 14 days before the class to actually book your reservations. Courses are occasionally canceled or rescheduled due to low enrollment. We determine whether a course has enough participants 16 days prior to the course date. If we cancel or reschedule, we will email the participant and his or her billing contact no later than 14 days before the original class date.
To see answers to our Frequently Asked Questions, visit Texas State Auditor's Office - Professional Development FAQs