Course Information
Root Cause Analysis
Course Description
Have you ever communicated a recommendation only to discover the implemented recommendation didn’t resolve the problem? Do you feel like you identify symptoms of problems? Does your organization use the Band-Aid approach to correcting communicated audit findings? If you answered yes to any of these questions, this course is for you.
While management should perform root cause analysis, they often don’t have the time and will simply implement a recommendation provided by the auditors. This means that auditors must complete a root cause analysis. However, identifying the root cause is hard and often overlooked by auditors. Moreover, the root cause may be politically sensitive when communicated by auditors.
Course Objectives
Objectives
Develop the foundation for effective root cause analysis
Understand and apply the root cause analysis methods to problem solving
Explore tools and techniques for analyzing causes
Outline
I. The Foundation/skills needed for effective root cause analysis
II. Problem identification and problem statements
III. Root cause analysis tools and methods
a. Brainstorming
b. Pareto charts
c. Fishbone / Cause and effect diagrams
d. The Three Why’s
e. Mind mapping
IV. Comprehensive Example
Prerequisites
None
Instructors
Danny M. Goldberg is a well-known speaker on internal auditing and People-Centric Skills. Danny co-authored People-Centric© Skills: Communication and Interpersonal Skills for Internal Auditors, via Wiley Publications. This is the first book published specifically to address the wide-ranging topic of communication skills for internal auditors. It has been offered through the IIA and ISACA bookstores since July 2015 and has sold over 3,000 copies (through April 2018).
Danny has over 21 years of professional experience, including five years leading/building internal audit functions. Danny was named as one of the Fort Worth Business Press 40 Under 40 for 2014. Danny is also accredited as the Professional Commentator of the Bureau of National Affairs - Internal Audit: Fundamental Principles and Best Practices (Professional Commentator). This book was authored by renowned audit scholars Curtis C. Verschoor and Mort A. Dittenhofer – co-author of Sawyer’s Internal Auditing.