Course Information
The Bermuda Triangle of Leadership – Leading Through Change | Managing During Adversity | Confronting Underperformers
Parking for SAO, Professional Development courses is in Garage B (1511 San Jacinto Blvd.). The Garage signage may read 1511 San Jacinto or Garage B. The elevator in Garage B is not reliable. If you are unable to walk the stairs, please contact the professionaldevelopment@sao.texas.gov for alternate parking arrangements. Handicapped parking is free at the meters around the downtown area.
A course coordinator will Email you a parking permit prior to the course start date. A permit must be displayed or you will be ticketed.
Course Description
Even in ideal circumstances, managing can be a challenge. But in difficult circumstances, it becomes a true test of leadership. This workshop will equip managers to lead through three of the most difficult situations.
Change is one of life's most difficult and stressful challenges. It is also constant! Equipping your people to cope with and work through change will help them remain engaged and productive, even in the midst of an ever-shifting landscape. This strategy will help you prepare for and facilitate the process for yourself and for your team members, and to minimize the pain change brings. By shifting your perspective of change and learning these principles for helping others work through the process, you'll become a leader people will want to follow, and your team will be able to produce better results.
Whether the adversity comes from challenging market conditions, competitors, or internal change; unless you're able to help people work through difficult circumstances, you're probably not the kind of leader most people would choose to follow. This presentation will equip you to position yourself as a trusted individual in people's mind, guide your team through turbulent waters, and positively influence your organization.
Many managers find it difficult to effectively correct underperformance. Whether we worry about hurting a really nice/popular team member's feelings, or simply want to avoid the emotion of an angry, defiant one; poor performance is often ignored under the guise of "preserving peace." This session will teach you how to facilitate a constructive initial conversation, create a coaching strategy that directly ties performance to key objectives, and hold the person accountable with quantifiable metrics.
Course Objectives
Upon completion of this course, participants will be able to:
Help their team members cope with and adapt to change.
Lead their team through adverse circumstances and or occasional crises.
Effectively confront underperforming team members and arrive at the best possible solution for good of the entire team.
Detailed Course Outline
We’ll take time to diagnose our own perception of change, realize how it may be limiting our success, and reconfigure our ability to adapt to it.
Many of your team members will resist change, but you’ll learn how to prepare for that, and how to “sell” them on the necessity and benefits of it, making them more likely to move forward.
You’ll discover a way to reduce the fear of change many people experience, by creating a culture that embraces progress through evolution rather than waiting so long that change requires a major (and traumatic) event.
Learn how to help your people adapt to current circumstances without abandoning organizational principles.
Evaluate your team members’ strengths and weaknesses and use them to proactively strategize for adversity.
Create an environment where team members perceive adversity differently and have confidence in your organization’s ability to withstand it.
7 possible external considerations to evaluate that may be contributing to underperformance
6 step strategy for investigating and understanding what is causing the underperformance
The necessary components of an effective action plan to help them recover and begin performing at an acceptable level.
Prerequisites
No prerequisites required.
Instructors
Randy Anderson is co-founder of E3 Professional Trainers…a Lubbock-based training firm that provides workplace and life training for individuals, teams, and companies. The training he provides is designed to help individuals improve their personal productivity and live more fulfilling lives, while at the same time, helping the companies and organizations they work for improve profitability.
Before starting E3 in 2005, Randy spent 20 years in sales and sales management. Most of that time was spent in media sales, which gave him the opportunity to work with virtually every type of business and in every industry. It is from that experience that he draws the ideas and strategies to help his clients improve their performance in the workplace and to achieve their maximum potential in life.
Randy was awarded the designation of Certified Speaking Professional in 2012. This is the highest earned-designation given by the National Speakers Association, recognizing proven expertise in speaking eloquence, business enterprise, and professional ethics.
Randy received his Bachelors of Science in Agricultural Communications from Texas Tech University in 1990. Since that time, he has participated in and completed numerous training courses including; Your Leadership Legacy (Ken Blanchard Co.),Changing the Picture (Ziglar Corp.), Ethics 101 (Cox Enterprises, Inc.), LifeNet Time Management Training (Life Net Inc.), Basic Selling Skills (AVI International), Top Selling (Ziglar Corp.), Professional Selling Skills (Learning International), System 21 Selling (Executive Decision Systems), and Fast Track Media Sales (Cox Media, Inc.). His most valuable experience has come through more than 25 years of on-the-job, real world experience: 12 of which were spent managing others, and seven and one half years running his own company.
Additional Information
TAC Rule 523.142(g) requires the CPE Sponsor to monitor individual attendance and assign the correct number of CPE credits. Participants will be asked to document their time of arrival and departure in compliance with this Rule. Additionally, attendance will be monitored throughout the day and CPE certificates will reflect actual attendance of each participant.
If you are making travel plans to come to Austin, we recommend making "refundable" air and hotel reservations or waiting until 14 days before the class to actually book your reservations. Courses are occasionally canceled or rescheduled due to low enrollment. We determine whether a course has enough participants 16 days prior to the course date. If we cancel or reschedule, we will email the participant and his or her billing contact no later than 14 days before the original class date.
The course coordinator will contact you with parking information. Handicapped parking is free at the meters around the downtown area.
Vending machines with Coca-Cola products and various snack items are available. There is also a refrigerator and microwave in our coffee bar area. Feel free to bring in your own drinks and food if you prefer.
You might want to bring a light sweater or jacket, as room temperatures vary.
To see answers to our Frequently Asked Questions, visit http://www.sao.texas.gov/training/faq.html.