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Amazing Audit Results - Every Project, Every Auditor, Every Day

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Date(s): Jan 24, 2024
Time: 8:00AM - 4:30PM
Registration Fee: $189.00
Cancellation Date: Jan 17, 2024
City: Austin
Parking Info:

Parking for SAO, Professional Development courses is in Garage B (1511 San Jacinto Blvd.). The Garage signage may read 1511 San Jacinto or Garage B. The elevator in Garage B is not reliable. If you are unable to walk the stairs, please contact the for alternate parking arrangements. Handicapped parking is free at the meters around the downtown area.

A course coordinator will Email you a parking permit prior to the course start date. A permit must be displayed or you will be ticketed.

Course Description

‘Customer Service’ and ‘Customer Experience’ are related but not identical business concepts. Customer Service is the bottom-line foundation of ensuring that the management customer, client, business partner or auditee get what they are expecting. But Customer Experience goes far beyond that Service starting point and addresses how the customer ‘feels’ about the Experience.

In this first time ever program, we’ll draw from Shep Hyken’s book “Be Amazing or Go Home” – and we’ll relate it all to the Audit Service business environment. After laying out the road map for Amazing! Audits – Every Time, we’ll work together through five ‘what if’ scenario exercises. Result: an action list for elevating your own audit and general management efforts to the Amazing! Level every time.

Potential CPE Credits: 8.0

Instruction Type: Live
Experience Level: ALL
Category: Business Management and Organization

Course Objectives

• Understand the core actions of creating an Amazing Auditing Experience – on every project

• Recognize the 10 benchmarks of “Amazing Auditor Presence”

• Explore how to use clear anchoring emails, handout agendas, & meeting opening statements to set expectations, build rapport & pre-sell action

• Discover why ‘it has to be their idea, on their terms’

• Analyze whether ‘low expectations’ about being audited is valid from their Point of View

• Discover why asking for only a single first step action is the key to offsetting inertia and the ‘status quo’

• Build auditee and client feedback loops into your daily, weekly and overall project actions


There are no prerequisites.


John Hall

John J. Hall, CPA is the President of Hall Consulting, Inc., the creator of, and the author of the award-winning book “Do What You Can! Simple Steps–Extraordinary Results”. He has been a business consultant, results coach, speaker and auditor for most of his 43-year career.  

Through live skills training programs, conference keynote presentations, business and personal results coaching, and business consulting engagements, John helps program participants and client team members:

 Identify and improve areas of exposure to business risk, wrongdoing, and fraud

·         Improve organizational and personal performance

·         Enhance the effectiveness of business processes and individual behavior

·         Improve interpersonal and communications skills

Speaking, training, coaching and consulting areas include:

·         Fraud Risk Management: prevention, deterrence, early detection and effective incident response 

·       Business keynote and conference presentations

·       Communication and interpersonal behavior skills programs, including:


o  Establishing business rapport and trust

o  Effective interviewing and listening

o  Speaking and presenting

o  Selling ideas and influencing others to take action

o  Leadership, collaboration and influence

o  Consulting skills for professionals


·         Intensive One-to-One and small group performance and results coaching

·         Board and senior management anti-fraud consulting

·         Audits of costs incurred in large construction projects and other contractor services

 In addition to operating his speaking, training and business consulting firm since 1990, he has worked in senior leadership positions in large corporations and international public accounting and consulting firms. 

John is a Certified Public Accountant (Pennsylvania). He is an active member of the National Speakers Association, the American Institute of CPAs, and the Institute of Internal Auditors.


Meet John

Additional Information

TAC Rule 523.142(g) requires the CPE Sponsor to monitor individual attendance and assign the correct number of CPE credits. Participants will be asked to document their time of arrival and departure in compliance with this Rule. Additionally, attendance will be monitored throughout the day and CPE certificates will reflect actual attendance of each participant.

If you are making travel plans to come to Austin, we recommend making "refundable" air and hotel reservations or waiting until 14 days before the class to actually book your reservations. Courses are occasionally canceled or rescheduled due to low enrollment. We determine whether a course has enough participants 16 days prior to the course date. If we cancel or reschedule, we will email the participant and his or her billing contact no later than 14 days before the original class date.

Vending machines with Coca-Cola products and various snack items are available. There is also a refrigerator and microwave in our coffee bar area. Feel free to bring in your own drinks and food if you prefer.

You might want to bring a light sweater or jacket, as room temperatures vary.

To see answers to our Frequently Asked Questions, visit

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