Skip to main content

Challenging Communications

Back to Course Schedule
Date(s): May 22, 2024 - May 23, 2024
Time: 8:00AM - 4:30PM
Registration Fee: $339.00
Cancellation Date: May 15, 2024
City: Austin
Parking Info:

Parking for SAO, Professional Development courses is in Garage B (1511 San Jacinto Blvd.). The Garage signage may read 1511 San Jacinto or Garage B. The elevator in Garage B is not reliable. If you are unable to walk the stairs, please contact the for alternate parking arrangements. Handicapped parking is free at the meters around the downtown area.

A course coordinator will Email you a parking permit prior to the course start date. A permit must be displayed or you will be ticketed.

Course Description

Do you have challenging conversations with the audit client? Influencing, persuading and negotiating win-win solutions without conflict is an art form. Almost everything we do in our work environment requires negotiation – with colleagues, with bosses and with the client.

Challenging conversations can be eliminated or minimized with a firm grasp of the science behind how influence and persuasion work.

This course teaches you how to strengthen your skills of influence, increase your ability to persuade, and negotiation without conflict. In addition, this course will teach you conflict management skills when conflict cannot be avoided. This course is activity packed and you will learn through lecture, video, real-life case studies and plenty of exercises.

Potential CPE Credits: 16.0

Instruction Type: Live
Experience Level: ALL
Category: Business Management and Organization

Course Objectives

• Learn the science of influence and persuasion

• Know when, and when not to, negotiate

• Learn how to develop and e?ective plan for negotiating

• Understand how to increase trust and work though low trust situations

• Identify ways to develop flexible responses to conflict situations

• Implement strategies to improve communication


Prerequisites not required.


Hal Manasa



Hal is an independent consultant delivering professional accounting and auditing consultation and development, to create high performing organizations and individuals. Clients include the Institute of Internal Auditors and its members and the University of North Carolina in the United States and abroad. He consults with Internal Audit organizations to improve performance and create value. His consulting services include developing strategic business plans across organizations and facilitating continuing education programs for accountants, leadership and auditors. Mr. Manasa also serves on several Board Audit Committees in the Middle East.


Hal was formerly an Associate Professor at Winthrop and Clemson Universities where he taught accounting, auditing, income tax, entrepreneurship, global business and financial planning in the graduate and undergraduate programs.


In addition, he has worked as a Senior Audit Manager for PricewaterhouseCoopers in Florida and the Middle East, served as the Chief Financial Officer for the Miami Parking System and Assistant City Manager for the City of Homestead, Florida. Mr. Manasa spent fifteen years working for Saudi Aramco (formerly the Arabian American Oil Company) in Saudi Arabia, where he served as an Internal Audit Division Manager, an internal consultant to: the Chief Financial Officer, Senior Vice President for Exploration and the Vice President for Medical. Hal also serves as a seminar facilitator for the IIA.


Hal holds a BA in Accounting from the University of West Florida and an MA in Economics from the University of Oklahoma. He is a licensed CPA in North Carolina, a Certified Internal Auditor, a Certified Fraud Examiner, and a Chartered Global Management Accountant.


Hal’s professional involvement include past president of the IIA chapter in Saudi Arabia, the chair of the research committee of the Charlotte IIA Chapter, Treasurer of the Aramco Employees Association, member of the Rotary Club in Florida, North Carolina and South Carolina, and school board member at St. Joseph Catholic School in Anderson, SC and The Aramco School system in Dhahran, Saudi Arabia. He serves on the volunteer Taxpayer Advocacy Panel (TAP) providing a taxpayer perspective to the IRS and is an arbitrator for FINRA (the Financial Industry Regulatory Authority).

Additional Information

TAC Rule 523.142(g) requires the CPE Sponsor to monitor individual attendance and assign the correct number of CPE credits. Participants will be asked to document their time of arrival and departure in compliance with this Rule. Additionally, attendance will be monitored throughout the day and CPE certificates will reflect actual attendance of each participant.

If you are making travel plans to come to Austin, we recommend making "refundable" air and hotel reservations or waiting until 14 days before the class to actually book your reservations. Courses are occasionally canceled or rescheduled due to low enrollment. We determine whether a course has enough participants 16 days prior to the course date. If we cancel or reschedule, we will email the participant and his or her billing contact no later than 14 days before the original class date.

A self-service vending area with beverages and snacks can be found on the first floor of our building next to the DPS office. There is also a refrigerator and microwave in our coffee bar area. Feel free to bring in your own drinks and food if you prefer.

You might want to bring a light sweater or jacket, as room temperatures vary.

To see answers to our Frequently Asked Questions, visit

Back to Course Schedule