An Audit Report on Performance Measures at the Office of Consumer Credit Commissioner
July 2007
Report Number 07-039
Overall Conclusion
The Office of Consumer Credit Commissioner (Commission) reported reliable results for 80 percent (four of five) of the fiscal year 2006 key performance measures audited. A result is considered reliable if it is certified or certified with qualification.
Specifically:
- Three key performance measures--Percent of Written Complaints Resolved within 90 Calendar Days, Percentage of Examinations Reporting Acceptable Level of Compliance, and Percent of New Licensees Undergoing Background Checks When Required--were certified with qualification primarily because the Commission deviated from the measures' definitions contained in the Automated Budget and Evaluation System of Texas (ABEST). However, the deviations caused less than a 5 percent difference between the number reported in ABEST and the actual performance measure result.
- One key performance measure--Number of Employee License Applications Processed--was certified with qualification because the Commission did not have sufficient input controls or policies and procedures identifying input controls over the data used to calculate key performance measures.
- One key performance measure--Number of Business Applications Processed--was inaccurate because the Commission deviated from the measure's definition in ABEST and the actual performance was not within 5 percent of the performance reported.
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