An Audit Report on Performance Measures at the Optometry Board
November 2007
Report Number 08-008
Overall Conclusion
The Optometry Board (Board) reported reliable results for 80 percent (four of five) of the performance measures tested for fiscal year 2006 and the first three quarters of fiscal year 2007. A performance measure result is considered reliable if it is classified as certified or certified with qualification.
To improve the reliability of the performance measures it reports, the Board should consistently document its reviews of data that has been entered into the Automated Budget and Evaluation System of Texas (ABEST) before it is released into ABEST. It also should further develop detailed, step-by-step procedures for collecting, calculating, and reporting data used for its performance measures.
Additionally:
- Two key measures-Percent of Licensees Who Renew Online and Number of Licenses Renewed (Individuals)-were certified with qualification due to the Board's lack of supervisory reviews of the performance measures' calculations.
- Two key measures-Percent of Licensees with No Recent Violations and Number of Licenses Issued to Individuals-were certified with qualification due to the control weaknesses identified above for all measures.
- One key measure-Average Time for Complaint Resolution (Days)-was inaccurate because the Board did not consistently maintain supporting documentation and did not consistently follow its policies for entering the opening and closing dates for complaints.
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