An Audit Report on Performance Measures at the Residential Construction Commission
November 2007
Report Number 08-010
Overall Conclusion
The Residential Construction Commission (Commission) reported unreliable results for 57 percent (four of seven) of the performance measures tested for the first three quarters of fiscal year 2007. A performance measure result is considered reliable if it is classified as certified or certified with qualification.
Specifically:
- Factors prevented certification of one key measure-Total Number of Texans Reached in Person-because the Commission did not follow its written policies and procedures for the collection and calculation of performance measure data. This error led the Commission to underreport the number of Texans receiving assistance through the Commission's toll-free help lines.
- Two key measures-Total Number of State-sponsored Inspection and Dispute Resolution Process (SIRP) Actions Closed and Average Days to Complete the SIRP-were inaccurate because the Commission did not consistently maintain supporting documentation and, in some instances, failed to record the actual opening and closing dates for a complaint.
- One key measure-Average Cost Per Registration Issued-was inaccurate because the Commission based its calculation of the measure on appropriation year expenditures rather than on the total expenditures during the fiscal year as indicated in the performance measure definition. In addition, the Commission did not have detailed written policies and procedures for the collection and calculation of this performance measure.
- One key measure-Number of Registrations Renewed-was certified with qualification because the Commission lacked current written policies and procedures for the collection of data and the calculation of this measure.
- Two key measures-Number of Home Registrations Issued and Number of New Builder/Remodeler Registrations Issued-were certified.
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