An Audit Report on Performance Measures at the Real Estate Commission
December 2007
Report Number 08-016
Overall Conclusion
The Real Estate Commission (Commission) and the Appraiser Licensing and Certification Board (Board) did not report reliable results for all seven key performance measures tested for fiscal year 2006 and the first three quarters of fiscal year 2007. A performance measure result is considered reliable if it is certified or certified with qualification.
Factors prevented the certification of three of the seven key performance measures tested. Four key performance measures tested were inaccurate. The measures could not be certified because the Commission or Board did not:
- Follow the definition and the methodology defined in the Automated Budget and Evaluation System of Texas (ABEST) for calculating certain performance measures.
- Develop or update, document, and implement detailed policies and procedures for collecting, calculating, entering, and reporting data used for its performance measures.
- Conduct secondary reviews of the calculations before the results were submitted to the ABEST Coordinator.
As a result of these issues:
- The Commission lacked the documentation and controls necessary to allow auditors to re-create the results for three performance measures-Number of Complaints Resolved, Average Time for Complaint Resolution (Days), and Percent of Documented Complaints Resolved Within Six Months.
- The Commission had more than a 5 percent error rate in the sample of documentation tested by auditors for one measure-Average Licensing Cost per Individual License Issued.
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