An Audit Report on Performance Measures at the Board of Chiropractic Examiners
March 2008
Report Number 08-026
Overall Conclusion
For three of four (75 percent) key performance measures tested, auditors identified unreliable results in ABEST that were reported by the Board of Chiropractic Examiners (Board) for fiscal year 2007. A performance measure result is considered reliable if it is classified as certified or certified with qualification.
Specifically:
- Factors prevented certification of one key measure--Average Licensing Cost Per Individual License Issued--because the Board did not follow the measure's definition and methodology for calculating the measure and could not provide documentation for all expenses used in its calculation of the measure.
- Two key measures--Number of Complaints Resolved and Percent of Complaints Resulting in Disciplinary Action--were inaccurate because the Board's calculation deviated from the measures' definitions and methodologies. This caused more than a 5 percent difference between the number reported to ABEST and the correct performance measure result.
- One key measure--Number of Licenses Renewed (Individuals)--was certified with qualification because the Board's controls over data collection and calculation of the measure were not adequate to ensure continued accuracy.
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