An Audit Report on Performance Measures at the Funeral Service Commission
November 2008
Report Number 09-012
Overall Conclusion
The Funeral Service Commission (Commission) reported reliable results for five of six (83 percent) key performance measures tested for fiscal year 2007 and the first three quarters of fiscal year 2008. A performance measure result is considered reliable if it is certified or certified with qualification.
Five key performance measures tested were certified with qualification. These included:
- Number of Complaints Resolved.
- Percent of Complaints Resulting in Disciplinary Action.
- Number of Jurisdictional Complaints Received.
- Number of Establishments Inspected.
- Number of New Licenses Issued to Individuals.
Factors prevented certification of one performance measure-Total Number of Individuals Licensed-because the Commission did not:
- Follow the definition and methodology included in the Automated Budget and Evaluation System of Texas (ABEST).
- Maintain documentation to support the results reported in ABEST. As a result, the correct performance measure result could not be determined.
- Have adequate policies and procedures for calculating and reviewing the number of individual licenses prior to reporting the result into ABEST.
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