An Audit Report on Performance Measures at the Office of Public Insurance Counsel
April 2009
Report Number 09-030
Overall Conclusion
The Office of Public Insurance Counsel (OPIC) reported reliable results for seven of eight (88 percent) key performance measures tested for fiscal year 2008. A performance measure result is considered reliable if it is certified or certified with qualification.
For all key performance measures tested, OPIC did not have written policies and procedures describing the collection and calculation of its performance measure data. In addition, OPIC lacked adequate supervisory reviews to ensure the accuracy of reported results. Because of these issues, the following seven key performance measures tested were certified with qualification:
- Percentage of Analyzed Rate and Rulemaking Proceedings in Which OPIC Participated.
- Percentage of Rate Filings and Rules Changed for the Benefit of Consumers as a Result of OPIC Participation.
- Number of Rate Hearings in Which OPIC Participated.
- Number of Analyzed Rate Filings in Which OPIC Participated.
- Number of Rulemaking Proceedings in Which OPIC Participated.
- Percent of Texas Insurance Consumers Reached by OPIC Outreach Efforts.
- Number of Report Cards and Publications Produced and Distributed.
In addition, one key performance measure-Total Number of Public Presentations or Communications by OPIC-was inaccurate because OPIC deviated from the measure definition and methodology in ABEST. Auditors identified more than a 5 percent error rate in documentation tested for this measure.
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