An Audit Report on Performance Measures at the Board of Podiatric Medical Examiners
May 2009
Report Number 09-038
Overall Conclusion
The Board of Podiatric Medical Examiners (Board) reported reliable results for six (86 percent) of the seven key performance measures tested for fiscal year 2008. A performance measure is considered reliable if it is certified or certified with qualification.
For all key performance measures tested, the Board does not have written policies and procedures describing the collection, calculation, and reporting of its performance measures. In addition, the Board lacks an adequate supervisory review process and input controls over the databases that house data the Board uses to calculate performance measures. Because of these issues, the following five key performance measures were certified with qualification:
- Percent of Documented Complaints Resolved within Six Months.
- Number of New Licenses Issued to Individuals.
- Complaints Resolved.
- Average Time for Complaint Resolution (Days).
- Total Number of Individuals Licensed.
The Board deviated from the definitions for two performance measures:
- Percent of Licensees with No Recent Violations was certified with qualification. The Board deviated from the definition for this performance measure by incorrectly excluding certified radiology technicians from its calculation. Because there were no recent violations against any radiology technicians, this did not create a variance between the Board's calculation and auditors' calculation; therefore, this performance measure was certified with qualification.
- Percent of Licensees Who Renew Online was inaccurate. The Board deviated from the definition for this performance measure by incorrectly excluding certified radiology technicians from its calculation. This created a variance of 30 percent between the Board's reported results and the results that auditors calculated; therefore, this performance measure was inaccurate.
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