An Audit Report on Performance Measures at the Board of Examiners of Psychologists
Report Number 15-038
The Board of Examiners of Psychologists (Board) reported reliable results for all five key performance measures tested for fiscal year 2014. In addition, the Board reported reliable results for two key performance measures tested for the first quarter of fiscal year 2015. A result is considered reliable if it is certified or certified with qualification.
For fiscal year 2014, the following five key performance measures tested were certified with qualification:
- Percent of Licensees with No Recent Violations.
- Number of New Certificates/Licenses Issued to Individuals.
- Percent of Documented Complaints Resolved within Six Months.
- Complaints Resolved.
- Number of Jurisdictional Complaints Received.
In addition, for the first quarter of fiscal year 2015, the Number of New Certificates/Licenses Issued to Individuals and Complaints Resolved performance measures were certified with qualification. The remaining three performance measures audited are reported on an annual basis.
While the Board accurately reported the results for all five performance measures audited, it should improve controls over its performance measure processes. The Board had written policies and procedures for the collecting and calculating of performance measures during fiscal year 2014 and the first quarter of fiscal year 2015; however, it did not have written policies and procedures for the review of its entry of performance measure results into the Automated Budget and Evaluation System of Texas (ABEST). Additionally, the Board did not have a process to review the calculation of performance measures prior to the entry of results into the ABEST, and it did not have adequate controls over the entry of key enforcement data into its licensing and enforcement system, Versa.
Table 1 in the report summarizes the certification results for the five key performance measures tested.
Auditors communicated other, less significant issues related to the Board's performance measure methodologies separately in writing to Board management.
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