Between September 1, 2015, and November 30, 2016, the Department reported that it completed 17,111 investigations of complaints it had received and collected $5,120,272 in penalties.
Of the amount collected, 77 percent resulted from complaint violations related to insurance cancelations, oversize/overweight motor carriers, failure to transfer title, and violations of advertising requirements.
The Department had evidence to support its investigation of the 30 motor vehicle and Texas Lemon Law complaints tested and the 30 motor carrier complaints tested.
For some of the complaints tested, the Department assessed and collected penalties. Those penalties were within statutory limits, and the Department accurately recorded them in its complaint tracking systems.
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