A Performance Audit
An Audit Report on Performance Measures at the Board of Plumbing Examiners
February 2018
Summary Analysis
The Board of Plumbing Examiners (Board) reported reliable results for three of the five key performance measures tested for fiscal year 2016 and for three of the four key performance measures tested for the first three quarters of fiscal year 2017. A performance measure result is considered reliable if it is certified or certified with qualification.
The Board reported reliable results for three performance measures tested for fiscal year 2016 and the first three quarters of fiscal year 2017.
The Board reported reliable results for the Total Number of Compliance Checks Performed performance measure. However, the Board did not maintain supporting documentation to verify the accuracy of the information in the VERSA Regulation regulatory tracking system that it used to calculate that performance measure. As a result, the Total Number of Compliance Checks Performed performance measure results for fiscal year 2016 and the first three quarters of fiscal year 2017 were certified with qualification.
The Board had controls over the input, processing, and review of data for the Number of Investigations Conducted performance measure, and those controls were operating effectively to ensure that the Board calculated and reported the performance measure accurately for most of the period audited. However, the Board did not identify and correct certain duplicate activities during fiscal year 2016. Therefore, not all of the investigations the Board reported for that performance measure for fiscal year 2016 represented separate, discrete investigations. As a result, the Number of Investigations Conducted performance measure was certified with qualification for fiscal year 2016. The Number of Investigations Conducted performance measure was certified for the first three quarters of fiscal year 2017.
The Total Number of Licenses, Endorsements, and Registrations Issued performance measure results were certified for fiscal year 2016 and the first three quarters of fiscal year 2017.
The Board reported unreliable results for one key performance measure tested for fiscal year 2016 and for another key performance measure tested for fiscal year 2016 and the first three quarters of fiscal year 2017.
The Board relied on a report from VERSA Regulation for two performance measures. However, that report contained incomplete and inaccurate data to calculate the number of complaints resolved resulting in disciplinary action and the number of complaints resolved.
As a result of the issues discussed above, factors prevented certification of:
- The Percentage of Complaints Resolved Resulting in Disciplinary Action performance measure for fiscal year 2016.
- The Number of Complaints Resolved performance measure for fiscal year 2016 and the first three quarters of fiscal year 2017.
Graphics, Media, Supporting documents