The Commission had a process to review utility customers’ formal complaints in accordance with applicable requirements.
Auditors tested all 29 formal complaints received from September 1, 2017, through December 31, 2018, and determined that the Commission:
- Obtained complete information about complainants and complaints.
Safeguarded personally identifiable information.
Opened formal complaints appropriately.
Verified that complainants had standing to file a formal complaint.
Notified the parties appropriately of the final disposition of the case.
The Commission staff must provide a Statement of Position within the time frame requested by the Administrative Law Judge.
The Statement of Position is the result of Commission’s staff’s initial review of the formal complaint and includes complaint information and a
recommendation to the Administrative Law Judge. For 26 (96 percent) of 27 applicable formal complaints tested, the Commission staff provided a Statement
of Position as applicable within the time frame requested by the Administrative Law Judge.
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