The Department uses IMPACT to document all stages of a case, beginning with intake of a report of alleged abuse, neglect,
or exploitation, through investigation and services, to disposition and closure.
The Department also uses IMPACT’s financial module to process payments to service providers and for program-related payments,
such as foster care maintenance payments.
In addition to the Department’s direct input into IMPACT and output from IMPACT related to its program activities,
the Department works with 13 other agencies and organizations to update and share information in IMPACT through automated data exchanges.
Each user accesses IMPACT through their network account. The Department assigns each user a basic profile in
IMPACT that enables the user to perform functions related to the user’s position, job duties, regional location, and program.
As of April 8, 2021, the Department had assigned 33,369 security profiles in IMPACT to 12,145 internal users and 1,838 external users.
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