For the three key performance measures auditors selected for testing, the data from the CMS that
was used to calculate those key performance measures from September 1, 2019, through May 31,
2021, was determined to be unreliable for the purposes of the audit. Weaknesses in the Office’s
processes for adding new hearings and mediation cases to the CMS prevented auditors from being
able to determine whether the data in the CMS was complete.
Specifically, the Office did not consistently track the receipt of Request to Docket Case forms (request
forms) that state agencies submitted for new hearings and mediation cases.
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