The Commission has created different types of desk reviews to help monitor providers’ compliance with key areas and protect the clients using the transportation services.
Auditors tested five desk review types and identified significant weaknesses that limit the Commission’s ability to identify and address noncompliance.
Untimely Desk Reviews. The Commission conducted four of the desk review types tested (complaints reporting, healthcare claims matching, driver credential
and screening, and vehicle registration desk reviews) from 218 days to 535 days after the end of the quarterly or semi-annual desk review period.
Improperly Designed Desk Reviews. The Commission did not properly design the accident/incident reporting and complaints reporting desk reviews.
Inaccurate Review. For one of the three driver credential and screening desk reviews tested, the Commission did not use the appropriate
information and identify that certain driver checks had not been re-performed annually.
Lack of Corrective Action Plans or Liquidated Damages. The Commission’s policies and procedures do not provide sufficient guidance for
four desk review types on when the Commission should consider implementing Corrective Action Plans and assessing liquidated damages for identified noncompliance.
In addition, the Commission did not follow its policy for the noncompliance it identified in its healthcare claims matching desk reviews.
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