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An Audit Report on Performance Measures at the Department of Licensing and Regulation

November 2022

Overview

The Department of Licensing and Regulation (Department) reported reliable results into the Automated Budget and Evaluation System of Texas (ABEST) for three key performance measures tested for fiscal year 2021 and one key performance measure tested for fiscal year 2021 and the first two quarters of fiscal year 2022.

However, the Department should improve its controls for verifying performance measure results and collecting data from its licensing systems to help ensure continued accuracy.

CERTIFICATION RESULTS

The Department reported reliable performance measure results into ABEST for the four key performance measures selected. Those performance measures were certified with qualification.

Jump to Chapter 1

MANAGEMENT REVIEWS

The Department should ensure that it consistently verifies the accuracy of performance measure results before they are submitted into ABEST.

Jump to Chapter 2-A

DATA COLLECTION

The Department should strengthen its controls over its processes for collecting the licensing data used to calculate performance measure results to help ensure continued accuracy.

Jump to Chapter 2-B

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1501 North Congress Ave.
Austin, TX 78701
Phone: (512) 936-9500
Fax: (512) 936-9400
Email: auditor@sao.texas.gov
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