A Performance Measures Audit
An Audit Report on Performance Measures at the Department of Licensing and Regulation
The Department of Licensing and Regulation (Department) reported reliable results into the Automated Budget and Evaluation System of Texas (ABEST) for three key performance measures tested for fiscal year 2021 and one key performance measure tested for fiscal year 2021 and the first two quarters of fiscal year 2022.
However, the Department should improve its controls for verifying performance measure results and collecting data from its licensing systems to help ensure continued accuracy.
The Department reported reliable performance measure results into ABEST for the four key performance measures selected. Those performance measures were certified with qualification.
The Department should ensure that it consistently verifies the accuracy of performance measure results before they are submitted into ABEST.