Summary of Report 26-015

January 2026

The Department of Licensing and Regulation (Department) established adequate processes to review, investigate, resolve, and report on high-priority consumer complaints. The Department promptly prioritized complaints according to the potential risks that the allegations posed to the public, as statutorily required.

However, the Department should strengthen its monitoring of investigation activities to ensure that it consistently verifies a complaint is assigned the correct priority rating before starting an investigation and that it monitors the progress of investigations.