Health, Department of
An Audit Report on Management Controls at the Department of Health's Licensing and Certification Division
August 1998
Report Number 98-062
Overall Conclusions
Our audit of the management controls at the Department of Health's (Department) Licensing and Certification Division (Division) revealed opportunities for improvements in efficiency and effectiveness. Areas needing improvement relate to:
- Measuring costs to better manage program activity and improving processes to better use available information systems and technology
- Adopting sanctions associated with violations to possibly increase disciplinary actions
- Establishing fees that are adequate to cover costs for nine programs which had a $412,844 revenue shortfall in fiscal year 1997
In addition, the Department, the Division, and the Boards/Programs (Programs) should continue to strive for improvement in their overall communications and working relationships. While these improvements are needed to strengthen management effectiveness, the Division does have adequate procedures in effect to enable it to accomplish its mission.
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